01
When an app is the right call
The businesses that get value from an app have a use that repeats, not a message to broadcast.
- Customers return weekly or more, and each visit is a task — reorder, book, track, pay
- Staff in the field need it offline, with the camera, GPS or a scanner
- People genuinely want the notifications, like an order status or an appointment
- The app is the product — a service people use, not a brochure they read
